Privacy Policy

Who we are
Swann Accounting Limited ("we", "us") is a company registered in England and Wales (company number [13874274]), registered office [First Floor Offices Hastings Fishmarket, Rock-A-Nore Road, Hastings, East Sussex, England, TN34 3DW]. We are registered with the Information Commissioner's Office (registration number [ZB319538]). For any privacy questions, contact info@swannaccounting.co.uk.

What information we collect

• Details you give us through our website, social media adverts or lead forms: your name, email address, phone number, and information about your business (such as turnover, number of employees and whether you have an accountant).

• Information you provide when you become a client, as set out in our engagement letter.

• Website usage data collected through cookies, including the Meta Pixel, if you consent to marketing cookies.

How we use it

• To contact you about your enquiry, arrange calls and prepare quotes.

• To provide accountancy and tax services if you become a client.

• To measure and improve our website and advertising.

Our lawful basis
We process enquiry data because it is necessary to take steps at your request before entering into a contract, and for our legitimate interest in responding to business enquiries. We use marketing cookies only with your consent. Client data is processed to perform our contract with you and to meet our legal and professional obligations.

Who we share it with
We do not sell your data. We use trusted service providers to run our business, including our website host (Wix), Meta (Facebook/Instagram) for advertising and lead forms, and our practice management and accounting software providers. Some of these providers may process data outside the UK; where they do, appropriate safeguards are in place as required by UK data protection law.

How long we keep it
If you make an enquiry but do not become a client, we keep your details for up to 12 months and then delete them. Client records are kept for the periods set out in our engagement letter and as required by law and our professional body.

Your rights
You have the right to access, correct or delete your personal data, to object to or restrict how we use it, and to withdraw consent at any time. To exercise any of these rights, email info@swannaccounting.co.uk.

Complaints
If you are unhappy with how we handle your data, please contact us first. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Last updated: October 2026